FAQ

Q：What’s the lead time?
A：Our lead time is 6-8 weeks. There are 2-3 weeks for material purchasing, and we also need time to fabricate.

Q：Do you offer warranty for your products?
A：We provide a three-year warranty for stainless steel vessels on the function and finish. The warranty period begins on the ex Works delivery date.

The warranty claim must be submitted to Coff once the damage occurs. We reserve the right to examine damaged parts.

Q：Can you provide ODM service with private logo?
A：Coff has been working with a number of American and European brands since its establishment. We provide design service for all customers.
Private logo is workable.

Q：How can I be a beer brewing equipment reseller or an agent of COFF?
A：You do not have to know a lot of professional knowledge, as our dedicated team of innovative professionals will work with you to create solutions from design, engineering, production to installation, no matter you are a start-ups or experienced brewers.

Q：Do you present new products in a certain period?
A：Our R&D team is continuously focused on the cutting-edge brewing techniques, and develop high performance, cost-effective brewing equipment. Now, we launched the 4th generation of thermal oil heated brewhouse which achieves great advantages comparing with traditional steam heating vessels. Click the new equipment to see more

1.One of the main advantages is that it is a medium capital cost, more expensive than an electrically heated brewing system, and its installation is far less expensive than a steam system
2.With the same large jacket area as steam systems, you can adjust the evaporation rate by controlling the oil temperature.
3.There’s only one tank that transfers energy to all of them.
4.The heating rods can be operated independently of each other with low power requirements.
5.High-temperature electric heaters have no contact with the wort, making cleaning easy
6.Modular design, saves space
7.No gas line
8.No steam boiler and water chemical treatment
9.The mash stage heats up easily like steam

Q：Do you sell to U.S.?

A：Our main market is U.S., we are working with a number of resellers and importers in the states.
Should you wish to have a view of our products the nearest, please feel free to contact us.

Q：Will you specify a identified territory where customer can sell your products? 

A：We do not give our customers a kind of restriction in terms of territories, if there were conflict in the market, we will let you know.

Q：How’d you offer an installation service? 

A：We can send an engineering team or our engineers to assist you in the installation.

Alternatively, we shall provide technical support from China.